Our Guarantees
We offer hassle-free returns within 30 days and dedicated customer support. For assistance, contact us at support@eliseandrose.com
We want you to love your Elise & Rose piece just as much as we loved making it. If it isn't quite right, you're welcome to request a return or exchange within 30 days of receiving your order. All we ask is that the piece is returned to us in acceptable condition and in its original packaging. Simply email us with your order details, and we'll take care of the rest.
Your Elise & Rose piece is made to last. Our materials are chosen for durability and everyday use, and each piece is crafted to stand the test of time. Like anything well made, it will develop character with use, but it should not lose its shape or quality under normal conditions. With a little care, it will stay beautiful for years.
Yes, shipping really is free. Every order ships at no cost to you — because we believe a handmade piece should arrive without any unexpected charges at checkout. We pack each Elise & Rose piece by hand and dispatch it as soon as your order comes in. Once your parcel is on its way, you'll receive a tracking number by email so you can follow it all the way to your doorstep. Want extra peace of mind? You can upgrade to our Priority Dispatch & Insured Shipping for just £3.95. This gives you faster processing and full insurance, so your piece is protected from the moment it leaves our hands until it arrives at yours. Delivery times may vary slightly depending on where you live, but our promise is simple. We dispatch every order with care, and your standard shipping is always free.
Every single design is created by Elise & Rose. Each piece begins as an idea at our worktable, is brought to life by hand in our studio, and is carefully inspected by one of us before it is sent to you.
Life happens. If your piece needs attention, contact us with your order number and a clear photo of the issue. Within the first 30 days, we'll repair or replace pieces that show a fault in materials or craftsmanship whenever possible. For accidents or well-loved wear after that, we're still happy to review repair options or offer a discount towards a replacement.
Handmade with Love
Every piece, made by hand.
Safe Payments
Encrypted and safe every time you shop.
30-Day Returns
Full refund, no questions asked.
Fast support
We reply within 24 hours, always.